Blog
Bringing AI to the Table in Restaurants
Jay Bandy • July 11, 2025
How restaurants are using AI to boost efficiency, cut costs, and serve smarter.

As restaurants continue to face high turnover, rising costs, and shifting guest expectations, artificial intelligence (AI) is becoming essential to the foodservice industry. Operators are leaning into four types of AI—Artificial Intelligence, Generative AI, Conversational AI, and Predictive AI—to streamline operations, reduce waste, and personalize the guest experience in ways that weren’t possible just a few years ago.
In the kitchen, AI tools like Chipotle’s cook-to-needs platform are already transforming prep workflows. This system utilizes real-time data to forecast demand and adjust production accordingly, thereby reducing food waste and enhancing service speed (Emerging, 2024). Instead of relying on guesswork or static prep sheets, kitchen staff can make quick, informed decisions based on actual traffic patterns. During peak hours, popular items stay stocked. During slower times, overproduction is avoided. This level of precision not only improves margins but also creates a better guest experience and reduces staff stress.
On the marketing front, restaurant owners are expected to promote their business while managing day-to-day operations. That’s especially challenging for small business owners already wearing too many hats. Now, with generative AI tools like Canva’s image generator or Adobe Firefly, creating flyers, social media graphics, and branded visuals is faster and more affordable. These platforms allow owners to bring ideas to life quickly, with no graphic design experience required. It’s not about replacing creativity, but making the creative process easier, so restaurateurs can focus on hospitality.
On the labor side, predictive AI is helping restaurants build smarter schedules. Platforms like Fourth iQ use real-time sales and staffing data to recommend optimal shift coverage (Fourth, 2024). Managers no longer need to guess at schedules or overcorrect. This results in fewer missed labor targets, lower costs, and more balanced workloads for staff. For time-strapped managers, that’s a game changer.
Guest experience is also getting a high-tech upgrade. Voice ordering, smart kiosks, and multilingual chatbots powered by conversational AI make service faster and more inclusive. According to Emerging, these tools reduce friction during ordering, especially for non-English speakers or first-time guests. That means shorter lines, fewer errors, and more satisfied diners. In a competitive industry, that kind of seamless interaction builds loyalty.
AI is no longer a futuristic luxury; it’s a practical tool that’s reshaping the way restaurants run. From prep lines to POS systems, marketing design to guest interaction, AI can reduce friction, improve margins, and create better experiences across the board. Operators who embrace these tools early stand to gain efficiency, adaptability, and a stronger connection to their customers.
Goliath Consulting Group is a restaurant consultancy group based in Atlanta, Georgia. To learn more about our services including menu development, business strategy, marketing, and restaurant operations, contact us at http://www.goliathconsulting.com
or email us at getresults@goliathconsulting.com

In today’s competitive restaurant landscape, attention is currency. With consumers spending more time on platforms like Instagram, TikTok, and YouTube, restaurant operators must meet guests where they are—and increasingly, that means leveraging influencer marketing as a core strategy. According to Businesswire, 81% of consumers report researching or purchasing a product or service after seeing social media content from influencers, friends, or family. Additionally, QSR Magazine has reported that restaurants utilizing influencer partnerships can generate an average of $6.50 in revenue for every $1 spent—a 650% return on investment. For operators focused on measurable ROI, this is no longer a trend—it’s a strategic channel. Why Influencer Marketing Works in Restaurants At its core, influencer marketing works because of trust and relatability. Guests are more likely to try a restaurant based on a recommendation from someone they follow and engage with regularly. Unlike traditional advertising, influencer content feels organic, personal, and experience-driven. A strong example is The Halal Guys, which gained significant traction after being featured by food influencers as “the best street food in NYC.” That exposure, combined with user-generated content and word-of-mouth, helped scale the brand into an international concept. For restaurant operators, the takeaway is clear: influencer marketing can accelerate brand awareness, drive trial, and amplify digital presence when executed correctly. Identifying the Right Influencers One of the most common mistakes operators make is selecting influencers based solely on follower count. In reality, alignment matters more than reach. Operators should evaluate: • Content niche (e.g., casual dining, vegan, upscale, budget-friendly) • Audience demographics and geography • Engagement rates (comments, shares, saves—not just likes) • Content quality and storytelling ability An influencer who aligns with your brand positioning will deliver far more value than one with a larger but less relevant audience. Micro vs. Macro Influencers Understanding influencer tiers is critical for budgeting and campaign planning. Micro-influencers (10,000–100,000 followers): • Higher engagement rates • More authentic and community-driven content • Lower cost per post • Ideal for local restaurant marketing and multi-unit campaigns Macro-influencers (100,000–1M+ followers): • Broader reach and brand visibility • Higher production quality • Higher cost • Best suited for brand launches or regional/national campaigns For most restaurant groups, especially those operating in the 1–20 unit range, micro-influencers provide the most efficient return on marketing spend. Best Practices for Working with Influencers Avoid scripting content Authenticity drives performance. Influencers understand their audience and voice—overly scripted content will reduce engagement and credibility. Provide structured brand guidelines Instead of scripts, provide clear expectations: • Key messaging points • Brand positioning • Deliverables (posts, reels, stories) • Do’s and don’ts Treat influencers as strategic partners Influencers are not just guests—they are content creators working on your behalf. Ensure: • Complimentary dining experience • Seamless access to food and environment • Clear communication before, during, and after the visit Measure performance Track KPIs such as: • Engagement rate • Reach and impressions • Click-throughs (if applicable) • Sales lift during campaign windows Integrating influencer marketing into your broader marketing stack—alongside email, loyalty, paid media, and reputation management—creates a more comprehensive growth strategy. Conclusion Influencer marketing is no longer optional for restaurant operators looking to remain competitive in today’s digital-first environment. When executed strategically—with the right partners, clear guidelines, and measurable goals—it can drive meaningful traffic, increase brand awareness, and deliver strong financial returns. Author Bio Jay Bandy is President of Goliath Consulting Group, a leading restaurant consulting firm based in Atlanta, Georgia. With over 30 years of experience in restaurant operations, development, and growth strategy, Jay specializes in helping multi-unit restaurant brands improve profitability, scale efficiently, and implement data-driven marketing and operational systems. Goliath Consulting Group works with independent operators and regional chains across the Southeast and nationwide. To learn more about our services including menu development, business strategy, marketing, and restaurant operations, contact us at http://www.goliathconsulting.com or email us at getresults@goliathconsulting.com

Restaurant concept marketing has been a core pillar of the Goliath Business Model for over 16 years. Over that span, we’ve seen which marketing trends come and go, and which have lasting positive impacts for restaurant operators. From social media campaigns to strategic restaurant website design and public relations initiatives, Goliath Consulting has consistently helped restaurants not only attract attention but convert that marketing traction into real loyal customers. One of the biggest challenges restaurants face today is cutting through the digital noise. With countless brands competing for visibility online, it’s not enough to simply have a social media presence or a website. Restaurant marketing strategies need to be intentional, relevant, and results‑focused. This is where Goliath Consulting excels. We don’t just create content and marketing plans: we craft long‑term growth blueprints that turn the digital landscape into a revenue generator for your location. According to a 2022 academic study on digital marketing in the restaurant industry, social media, online branding, and online advertisements have a significant impact on restaurants’ competitiveness, helping them attract customers and enabling them to perform better against competitors who don’t use these tools as effectively. Leading the charge on these efforts is Adam Warmouth, Goliath Consulting’s Communications and Marketing Specialist. Adam brings over six years of hands‑on experience helping both small businesses and franchise owners stand out in crowded markets. His approach is defined by bold creativity, strategic insight, and a focus on measurable outcomes.








