Blog

2023 Restaurant Training Trends

Jay Bandy • January 4, 2023

Follow the trends to keep up with how your staff learns

Recruit, Hire, Train, Retain restaurant employees

The restaurant industry has been rapidly changing in recent years. Rapid growth has been a double-edged sword for many restaurants around the world. However, with the fast changes in the industry, it's essential to hire qualified employees and get them up to speed as quickly as possible to achieve monumental success.

In recent federal reports, the restaurant industry lost around 6 million jobs in 2020, and restaurants have struggled to get fully staffed. 1 Although the industry is slowly regaining the employees lost three years ago.

However, the new wave of employees is a younger crowd without restaurant experience. This is because the pandemic prevented many younger people (specifically the Gen-Z demographic) from obtaining jobs due to the pandemic's restrictions.

Because of the change in employee demographics and relative inexperience, more restaurants are now moving away from traditional training. They are currently searching for new training systems that include different learning and portability modes.


Engaging Content

Gen-Z is more accustomed to screen-based learning. Even before the pandemic, schools implemented screen-based learning, which increased student participation in school projects, homework, and better grades on exams due to more engaging online study methods.

Therefore, restaurants should eliminate most paper-based learning from the traditional training method and focus more on building engaging training content through digital training programs. Technology plays a significant role in the success of digital training; however, if the content isn't interesting or stimulating enough, the training will not be effective.


Data Training Systems

Digitalizing training is all trial and error. Whether your restaurant has web-based or mobile-app training, the system your restaurant decides to use must collect valuable data that helps you customize your digital training platform to best suit your employees and business.

For example, choosing a platform that will deliver a virtuous feedback loop is crucial. A virtual feedback loop will allow employees to submit their feedback. The platform will also collect data from each module and send it to managers for review.


Offline Training Options

Digital training should have options for offline training so employees can complete their training while traveling or when they cannot get the best signal to complete a module. This allows employees easy access to new information via quizzes, training videos, games, and more without worrying about their progress not being saved due to losing signal.


Let's Talk

Happy New Year! May this year bring along many new achievements and success for you and your business.

Goliath Consulting Group is a restaurant consultancy group based in Atlanta, Georgia. To learn more about digital training and the types of software that are offered, contact us to find out which is the right fit for your restaurant: http://www.goliathconsulting.com or email us at getresults@goliathconsulting.com


Subscribe to our newsletter to get the latest restaurant news and blog updates

By Jay Bandy May 12, 2026
How operators and owners can prevent back of house food waste at their restaurants
By Jay Bandy May 8, 2026
Atlanta restaurant owners should prepare now for the massive business opportunities tied to FIFA World Cup 2026.
By Jay Bandy May 6, 2026
A complete Mother’s Day operations strategy for restaurant operators, covering BOH prep, FOH execution, staffing, and profitability insights.
people with phones taking pictures of food in a restaurant
By Jay Bandy May 4, 2026
social media and restaurants
By Jay Bandy April 27, 2026
How to create authenticity in restaurant marketing campaigns to stand out to customers and attract more business
By Jay Bandy April 23, 2026
Learn how strategic restaurant interior design influences guest experience, boosts revenue, and builds brand loyalty through lighting, layout, color, and atmosphere.
By Jay Bandy April 20, 2026
Discover a strategic framework for restaurant partnership marketing that drives revenue growth, strengthens community engagement, and increases brand visibility through local collaborations, seasonal promotions, and data-driven performance tracking.
By Jay Bandy April 17, 2026
In today’s competitive restaurant landscape, attention is currency. With consumers spending more time on platforms like Instagram, TikTok, and YouTube, restaurant operators must meet guests where they are—and increasingly, that means leveraging influencer marketing as a core strategy. According to Businesswire, 81% of consumers report researching or purchasing a product or service after seeing social media content from influencers, friends, or family. Additionally, QSR Magazine has reported that restaurants utilizing influencer partnerships can generate an average of $6.50 in revenue for every $1 spent—a 650% return on investment. For operators focused on measurable ROI, this is no longer a trend—it’s a strategic channel. Why Influencer Marketing Works in Restaurants At its core, influencer marketing works because of trust and relatability. Guests are more likely to try a restaurant based on a recommendation from someone they follow and engage with regularly. Unlike traditional advertising, influencer content feels organic, personal, and experience-driven. A strong example is The Halal Guys, which gained significant traction after being featured by food influencers as “the best street food in NYC.” That exposure, combined with user-generated content and word-of-mouth, helped scale the brand into an international concept. For restaurant operators, the takeaway is clear: influencer marketing can accelerate brand awareness, drive trial, and amplify digital presence when executed correctly. Identifying the Right Influencers One of the most common mistakes operators make is selecting influencers based solely on follower count. In reality, alignment matters more than reach. Operators should evaluate: • Content niche (e.g., casual dining, vegan, upscale, budget-friendly) • Audience demographics and geography • Engagement rates (comments, shares, saves—not just likes) • Content quality and storytelling ability An influencer who aligns with your brand positioning will deliver far more value than one with a larger but less relevant audience. Micro vs. Macro Influencers Understanding influencer tiers is critical for budgeting and campaign planning. Micro-influencers (10,000–100,000 followers): • Higher engagement rates • More authentic and community-driven content • Lower cost per post • Ideal for local restaurant marketing and multi-unit campaigns Macro-influencers (100,000–1M+ followers): • Broader reach and brand visibility • Higher production quality • Higher cost • Best suited for brand launches or regional/national campaigns For most restaurant groups, especially those operating in the 1–20 unit range, micro-influencers provide the most efficient return on marketing spend. Best Practices for Working with Influencers Avoid scripting content Authenticity drives performance. Influencers understand their audience and voice—overly scripted content will reduce engagement and credibility. Provide structured brand guidelines Instead of scripts, provide clear expectations: • Key messaging points • Brand positioning • Deliverables (posts, reels, stories) • Do’s and don’ts Treat influencers as strategic partners Influencers are not just guests—they are content creators working on your behalf. Ensure: • Complimentary dining experience • Seamless access to food and environment • Clear communication before, during, and after the visit Measure performance Track KPIs such as: • Engagement rate • Reach and impressions • Click-throughs (if applicable) • Sales lift during campaign windows Integrating influencer marketing into your broader marketing stack—alongside email, loyalty, paid media, and reputation management—creates a more comprehensive growth strategy. Conclusion Influencer marketing is no longer optional for restaurant operators looking to remain competitive in today’s digital-first environment. When executed strategically—with the right partners, clear guidelines, and measurable goals—it can drive meaningful traffic, increase brand awareness, and deliver strong financial returns. Author Bio Jay Bandy is President of Goliath Consulting Group, a leading restaurant consulting firm based in Atlanta, Georgia. With over 30 years of experience in restaurant operations, development, and growth strategy, Jay specializes in helping multi-unit restaurant brands improve profitability, scale efficiently, and implement data-driven marketing and operational systems. Goliath Consulting Group works with independent operators and regional chains across the Southeast and nationwide. To learn more about our services including menu development, business strategy, marketing, and restaurant operations, contact us at http://www.goliathconsulting.com or email us at getresults@goliathconsulting.com
April 15, 2026
Restaurant concept marketing has been a core pillar of the Goliath Business Model for over 16 years. Over that span, we’ve seen which marketing trends come and go, and which have lasting positive impacts for restaurant operators. From social media campaigns to strategic restaurant website design and public relations initiatives, Goliath Consulting has consistently helped restaurants not only attract attention but convert that marketing traction into real loyal customers. One of the biggest challenges restaurants face today is cutting through the digital noise. With countless brands competing for visibility online, it’s not enough to simply have a social media presence or a website. Restaurant marketing strategies need to be intentional, relevant, and results‑focused. This is where Goliath Consulting excels. We don’t just create content and marketing plans: we craft long‑term growth blueprints that turn the digital landscape into a revenue generator for your location. According to a 2022 academic study on digital marketing in the restaurant industry, social media, online branding, and online advertisements have a significant impact on restaurants’ competitiveness, helping them attract customers and enabling them to perform better against competitors who don’t use these tools as effectively. Leading the charge on these efforts is Adam Warmouth, Goliath Consulting’s Communications and Marketing Specialist. Adam brings over six years of hands‑on experience helping both small businesses and franchise owners stand out in crowded markets. His approach is defined by bold creativity, strategic insight, and a focus on measurable outcomes.
By Jay Bandy April 14, 2026
Learn how restaurant owners can create Instagram-worthy restaurants that boost guest engagement, drive traffic, and increase revenue through shareable dining experiences.