Training Courses
Training is a central focus of what we do. There is an element of training in almost everything we do. This can include training on current foodservice code, management training manuals, new product/procedure rollout guides, BOH guides, operating systems, financial systems, maintenance systems and service training procedures.
Service Training and Covid-19 Safety Classes
From a 2-hour training session that covers the basics of service and hospitality to multi-day training, Goliath can customize and training program that meets your needs.
We work with your team to create a service training session that incorporates your culture and unique approach to guest service. The training will include policies and procedures that the staff must be aware of regarding safety, food safety, communication, menu and guest relations.
Besides our regular training class, we are also overtraining classes incorporating guest and staff safety during the Coronavirus Covid-19 pandemic. This enhanced class incorporates best practices, including sanitation and personal safety, to help protect staff and guests from spreading the virus. Updated steps of service are developed with the client to provide the safest interaction between guests and staff.
Here's a sample outline of a training class:
- Hospitality
- Safety
- Sanitation practices - updates based on local jurisdiction policies
- Tour of Restaurant
- Communication with Guests
- Steps of service
• Greet table
• Second Visit
• Third Visit
• Food Delivery
• Table Check
• Table Clearing
• Dessert Presentation
• Payment
- Creating a Repeat Guest
Food Safety Support
Food safety is a critical foundation of the restaurant industry. We offer several levels of support and training to ensure your staff and management team has the knowledge to deliver food safely to your guests.
Phase One: Food Safety Inspection and Basic Training
Low scores reported in social media impact your business and are detrimental to your restaurant brand. We walk through the restaurant with your management team and talk about food safety
opportunities and processes based on the Georgia code and industry practices. A report of the walk-through is provided the next day, outlining areas of opportunity and solutions. Basic training tools
are included in the follow-up report that can be used to train FOH, BOH and management staff.
Phase Two: Setup Custom Food Safety Solution for Your
Restaurant
We will work with you and your management team to put together a daily, weekly, and monthly program to track your restaurant's food safety. The comprehensive system is modeled after tools used by
restaurant chains to ensure food safety compliance on a shift by shift basis. Based on your restaurant, processes and checklists will be developed that you can immediately use. Management staff will
be trained on the process and monitoring of food safety in the restaurant. The system can be replicated for multi-unit restaurants.
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